Last updated: July 2026
These Terms and Conditions apply to services provided by Gough Signature Exteriors Ltd ("we", "us", or "our"). By accepting a quotation or booking our services, you agree to these Terms and Conditions.
Our Services
Gough Signature Exteriors Ltd provides professional window and exterior cleaning services, including window cleaning, gutter cleaning, fascia and soffit cleaning, and other exterior cleaning services as agreed with the customer.
The exact services to be provided will be confirmed as part of your quotation or booking.
Quotations
All quotations are provided based on the information available to us at the time, including any photographs, property details or descriptions supplied by the customer.
Unless otherwise stated, quotations are provided free of charge and without obligation.
If the condition, size, accessibility, or requirements of the property differ significantly from the information originally provided, we may need to revise the quotation before carrying out the work. Any changes will be discussed with you before the additional work is undertaken.
Bookings
A booking is considered confirmed once a date or service arrangement has been agreed between you and Gough Signature Exteriors Ltd.
Appointment times may be given as an estimated arrival time or time window. While we will make reasonable efforts to arrive as agreed, timings may be affected by weather, traffic, previous appointments, or circumstances outside our reasonable control.
Recurring Services
Where a customer agrees to receive regular or recurring cleaning services, we will provide the service at the frequency agreed with the customer.
Recurring services do not require a fixed term commitment unless this has been specifically agreed in advance. Customers may ask to pause or end their regular service by contacting us and giving reasonable notice before their next scheduled visit.
Service dates may occasionally vary due to weather, public holidays, scheduling requirements, or circumstances outside our reasonable control. Where necessary, we will aim to complete the service as close to the usual schedule as reasonably possible.
Prices for recurring services may be reviewed from time to time. Where the price of a regular service changes, we will inform the customer before the new price applies.
If we are repeatedly unable to access the property or provide the agreed service, we reserve the right to pause or end the recurring arrangement after making reasonable attempts to contact the customer.
Access to the Property
Customers are responsible for ensuring that we have safe and reasonable access to all areas required to complete the agreed service.
This may include ensuring that gates are unlocked and that vehicles, garden furniture, or other obstacles are moved where reasonably necessary.
If we are unable to complete all or part of the service because suitable access has not been provided, we will discuss the available options with you.
Weather and Rescheduling
As our services are carried out outdoors, appointments may occasionally need to be postponed or rescheduled due to severe weather or other conditions that make it unsafe or impractical to complete the work.
Where this happens, we will make reasonable efforts to contact you and arrange an alternative date.
We are not responsible for delays caused by circumstances outside our reasonable control.
Customer Cancellations
If you need to cancel or rearrange an appointment, please give us as much notice as reasonably possible.
Where we have incurred reasonable costs or losses as a direct result of a late cancellation, we reserve the right to recover those costs where permitted by law. Any charge will be reasonable and proportionate to the actual loss incurred.
Nothing in these Terms and Conditions affects any statutory cancellation rights you may have.
For certain bookings made online, by telephone, or away from our business premises, consumers may have a legal 14 day cancellation period. Different rules and exceptions can apply depending on how and where the contract was made and when the service is due to begin.
If you specifically ask us to begin providing a service during an applicable statutory cancellation period, you may be required to pay for services properly provided before you tell us that you wish to cancel, where permitted by law.
Payment
The price and payment arrangements for each service will be confirmed as part of your quotation or booking.
Payment must be made using one of the payment methods accepted by Gough Signature Exteriors Ltd and within any payment timeframe agreed with you.
If you have any questions regarding an invoice or payment, please contact us as soon as possible.
Condition of the Property
We take reasonable care when working at your property.
Customers should make us aware before work begins of any known damage, fragile surfaces, loose fittings, leaks, defects, or other issues that could affect the safe completion of the service.
Some staining, weathering, deterioration, or permanent discolouration may not be fully removable through cleaning. While we always aim to achieve the best reasonable result, we cannot guarantee that every mark, stain, or imperfection can be removed.
Gutter Clearing
Our gutter clearing service is intended to remove accessible debris and blockages from the areas included in the agreed service.
We cannot guarantee that gutter clearing will resolve issues caused by damaged, incorrectly installed, or defective guttering, downpipes, drainage systems, or other underlying problems.
Where we identify an apparent issue, we may bring it to your attention, but we do not provide a professional building or drainage inspection unless expressly agreed.
Quality of Service and Concerns
We aim to provide all services with reasonable care and skill.
If you have any concerns about work we have completed, please contact us as soon as reasonably possible and provide details of the issue.
Where appropriate, we will assess the concern and, where required by applicable consumer law, provide an appropriate remedy.
Nothing in these Terms and Conditions limits your statutory rights. Consumer services must be performed with reasonable care and skill under the Consumer Rights Act 2015.
Liability
We will not be responsible for pre-existing damage, defects, or deterioration that were not caused by our work.
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer protection law.
Photographs
We may ask for permission to take photographs of completed work for our portfolio, website, or social media channels.
Where photographs clearly identify you or contain personal information, we will handle that information in accordance with our Privacy Policy.
If you do not want photographs of your property used for promotional purposes, please let us know.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal requirements.
The Terms and Conditions applicable to your booking will be those provided or made available to you when your booking is agreed, unless a change is subsequently agreed between us.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Nothing in these Terms and Conditions affects any legal rights you may have as a consumer.
Contact Us
If you have any questions about these Terms and Conditions, please contact Gough Signature Exteriors Ltd via:
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